All categories · Consumer Rights

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Choose the option that best matches your situation. We’ll then gather a few details and generate a professional letter with the right legal references.

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Consumer Rights — common issues

Custom-made or personalised goods dispute
Typical aim: Repair, price reduction or refund (limited)
Depends
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Digital content defective
Typical aim: Repair, replacement or price reduction
Yes
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Doorstep selling / cooling-off rights
Typical aim: Cancel and refund
Yes
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Faulty goods – refund or repair
Typical aim: Refund or repair
Yes
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Goods misdescribed or not as advertised
Typical aim: Refund or price reduction
Yes
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Item not delivered or late delivery
Typical aim: Refund or delivery
Yes
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Section 75 credit card dispute / chargeback
Typical aim: Refund via card provider
Depends
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Subscription cancellation (distance and ongoing)
Typical aim: Cancellation and refund
Depends
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Tickets / events cancelled or changed
Typical aim: Refund or alternative
Depends
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Unsafe product / product safety complaint
Typical aim: Repair, replacement or recall; report
Depends
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