All categories
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Travel & Transport
Package holiday cancellation/quality complaint
Typical aim: Refund/compensation; alternative
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
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We’ll reference:
Acts & laws: Package Travel and Linked Travel Arrangements Regulations 2018
Ombudsman/Regulator: Civil Aviation Authority (ATOL) / CMA (enforcement)
Guidance: https://www.gov.uk/government/publications/package-travel-and-linked-travel-arrangements