All categories
·
Travel & Transport
Bus/coach delay or cancellation
Typical aim: Refund/compensation
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
Generate preview letter →
We’ll reference:
Acts & laws: EU Regulation 181/2011 (retained); domestic guidance
Ombudsman/Regulator: Operator schemes; DVSA (licensing)
Guidance: https://www.gov.uk/bus-passes-and-cards