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Services / Utilities / Telecoms
Smart meter faults / delayed installation
Typical aim: Repair/replacement or compensation
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
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We’ll reference:
Acts & laws: Electricity and Gas Supply Licence Conditions; Smart Metering Installation Code of Practice
Ombudsman/Regulator: Energy Ombudsman; Ofgem
Guidance: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-smart-meters