FOI request/complaint

Typical aim: Disclose information; internal review
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
We’ll reference:
Acts & laws: Freedom of Information Act 2000; Environmental Information Regulations 2004 (if applicable)
Ombudsman/Regulator: Information Commissioner’s Office (ICO)
Guidance: https://ico.org.uk/for-the-public/official-information/