All categories
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Finance / Money & Debt
Unauthorised transaction / bank dispute
Typical aim: Refund of unauthorised payment
Your full name
Your email
Your postal address
Organisation (if applicable)
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
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We’ll reference:
Acts & laws: Payment Services Regulations 2017; FCA DISP
Ombudsman/Regulator: Financial Ombudsman Service (FOS)
Guidance: https://www.financial-ombudsman.org.uk/consumers/complaints/can-help/banking-payments