Copy of credit agreement (CCA request)

Typical aim: Provide agreement / cease enforcement if not supplied
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
We’ll reference:
Acts & laws: Consumer Credit Act 1974 (ss.77–79)
Ombudsman/Regulator: Financial Ombudsman Service (for regulated lenders)
Guidance: https://www.financial-ombudsman.org.uk/consumers