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Consumer Rights
Tickets / events cancelled or changed
Typical aim: Refund or alternative
Your full name
Your email
Your postal address
Company Name
Purchase Date
Purchase Amount (£)
Order/Reference Number
Describe what happened (facts, dates, what you want)
Be specific: dates, times, order numbers, names, promises made, and the resolution you want.
I confirm the information is true to the best of my knowledge, and I agree to the site’s Terms.
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We’ll reference:
Acts & laws: Consumer Rights Act 2015 (services); Consumer Contracts Regulations 2013 (where applicable)
Ombudsman/Regulator: Trading Standards (via local authority)
Guidance: https://www.gov.uk/consumer-protection-rights